Kevin is responsible for leading a step change in the design and execution of customer and digital experiences at Auckland Transport. His team brings a human-centred design and evidenced-based approach to improving digital channels and tools, as well as non-digital or hybrid customer experiences such as payments, wayfinding, and disruptions.

Before joining AT, he led information and technology teams at the Financial Markets Authority and New Plymouth District Council. Prior to the move to NZ, Kevin held various technology leadership positions in the UK, latterly as Group IT Director for Aegis Media UK and Ireland which was that largest media agency in the country at the time.

His current role brings together his passion for customer insights-led decision-making and the innovative use of technology to improve outcomes for customers.