Andrea Conlan
Chief Operating Officer
NZ Police
Andrea Conlan is the Chief Operating Officer for NZ Police, where she leads the Chief Operations Group and plays a key role on the Police Executive. With extensive experience across operational delivery, strategic planning, change, procurement, and organisational performance, Andrea has a proven track record of delivering transformation that creates meaningful value for both organisations and the people they serve. Known for her calm leadership under pressure, she builds high-trust, high-performing teams and champions human-centred, relationship-driven leadership. Andrea’s career spans senior roles in NZ Police and ACC, where she consistently led complex change, strengthened culture, and enabled teams to excel in challenging environments.
SESSIONS
Day 2
4.20
Panel: Making change management the engine of transformation
Why do so many technology projects fail at the adoption stage, and how can early investment in change management prevent that?
What does effective leadership buy-in look like in practice, and how can senior executives model the change they expect?
How can organisations engage users meaningfully to reduce resistance and turn employees into champions of new systems?
Paula Knaap, Deputy Chief Executive, Organisational Enablement, Ministry of Regulation
Andrea Conlan, Chief Operating Officer, NZ Police
Milica Zivanovic, Chief Information Officer, Te Kawa Mataaho Public Service Commission
Anne Columbus, Chief People Officer, General Manager Corporate Services, Christchurch City Council